FAQs
Discover A New Way of
Tipping
Whether you're at a counter, a table, a drive-through, or cheering on a street performer, My Tipping App has you covered, making it perfect for individuals, teams, self-employed entrepreneurs, and contractors alike.
Welcome to the FAQs section of My Tipping App, your go-to resource for all queries about our innovative digital tipping solution. Whether you're curious about how our virtual tipping jar works, need guidance on using our mobile tipping app, or have questions about the Tipping Card feature, you'll find answers here. Our FAQ page is designed to provide you with comprehensive information, ensuring a smooth and hassle-free experience with My Tipping App. We've compiled a list of the most common questions and detailed answers to help you navigate through the features and benefits of our app. Read on and learn how to make the most of our app!
Overview
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It’s an app that can receive tips digitally for service professionals wherever tips are paid. This includes restaurants (including drive-throughs), home repairs or maintenance, musicians and street performers, painters, plumbers, taxi drivers etc.
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Yes.
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The tips can be be received by individuals, or a team such as a shift team.
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Yes. We recommend placing the Tipping Card in a prominent position at the drive-through window.
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The customer scans a QR code on your phone or taps the tipping card.
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The customer uses their digital wallet, or keys in their credit or debit card details on their phone.
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No. Only the service provider or employee needs the app.
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Yes. Tips are shared between team members based on hours worked or %’s.
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A team member, the Tipping Lead, sets up the hours worked or %’s when setting up a shift.
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Someone who the team has agreed on or the first person to arrive.
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Tips are paid out daily to your bank account.
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It is relatively easy to set up a bank account online.
Registration
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Please go to www.mytippingcards.mytippingapp.com
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No. Individuals can use the tip as well.
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You can review the full list of service providers under your profile. Alternatively, there is a full list here:
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You can select up to 3 employers or locations when you register.
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If you have 3 employers set up, you can delete one of them.
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You can edit details in your profile.
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Yes. There is a section for self-employed.
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You can search for it on your bank's website or app, on your checks, on your bank statement or key the following search term in your browser: “your bank’s name” and “routing number” e.g. “Employee Bank routing number”.
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We will validate this for you. If they are incorrect, you will not be able to proceed with your profile set up.
Shift Management
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The team should agree on who the Tipping Lead is. This can be the same employee every day, the first person who arrives at work or someone who volunteers.
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You have to be at your place of employment to start a shift. This is why we ask you to enable location services.
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They open, edit or close a shift. They also add members to the shift and set up tipping options.
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You can see this information under shift details in the app.
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Tips are split between team members based on hours worked or a %
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The Tipping Lead who sets up the shift.
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Yes, but only if they are part of the tip sharing team.
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All employees can be added to the tip sharing team.
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Yes. Your shift details will update this every time a tip is paid.
The Tipping Card
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Any employee can set their phone up to receive tips via QR code.
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After the start of the shift, they log in and will be asked if they want to use their phone to receive tips.
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Your customer can tap the card to receive tipping options.
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Yes. For fixed tipping they are set up at the start of the day or the shift.
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They are set up for each bill and presented to the customer each time.
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Yes.
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The card needs to be set up for every bill.
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Please order at: www.mytippingcards.mytippingapp.com
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For fast-food we recommend one per register and one per drive through window plus a spare one or two.
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We recommend one for every employee that is interacting with customers and receiving tips.
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You can order multiple cards.
Tipping
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The customer scans a QR code or taps the tipping card to receive tipping options.
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The tipping options are either a fixed amount or a % of the cost of the service.
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Fixed tipping is where the Tipping Lead selects fixed amounts when setting up the shift. This would be appropriate in a Fast-Food Restaurant environment or for a Street performer.
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% tipping occurs when the cost of the service is keyed for every tip. The customer receives tipping options based on these %’s. This is appropriate for Full-Service Restaurants, Plumbers, Painters etc.
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There is a custom field that allows them to do that.
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The Tipping Lead, which can be any employee, sets up the tipping options. This is the person that starts the shift.
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The app can be used to receive tips from drive through customers. The most effective way to do this is with the tipping card.
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Yes. For fixed amount tipping it’s $1.50.
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The amount of the tip calculated must be $1.50 or higher.
Reporting
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You can review the tips you receive for the shift, day, week, month or year on your dashboard. You can also use a custom date range.
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You have to email the report manually before the 10th of the following month.
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They receive a secure link from donotreply@mytippingapp.com where they can download the report
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PDF
Fees
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Credit card processing fees and app platform fees. Remember to ask your customer to cover the processing fees.
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These are the fees charged by the payment processor. They are based on the bank interchange rate from the card companies plus a margin. For more information, please use your browser to search for ‘current interchange fees’.
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The payment processor moves the money from your customers credit card account to your bank account.
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Yes. They are updated twice per year every April and October.
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Visa, Mastercard, American Express and Discovery are the major cards in the US.
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Yes, but only the card processing fees up to a maximum of 4%.
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No. Connecticut, Massachusetts and Puerto Rico do not allow charges and there is a 2% maximum in Colorado.
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The customer is asked to cover the actual processing fees incurred.
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The service provider is charged the difference.
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The service provider is responsible for the fees in this case.
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This is a fee that covers our research and development costs, costs to run the business including costs to transfer tips to your bank account, other payment processor costs and a profit margin.
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This fee is included in the FAQ section of the app under ‘Fees.”
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Your tips are paid every day. However there may be a 1 to 2 business days delay before it reaches your account. This allows your bank to process the transaction.
Payment Issues
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Ask the customer to try again. If the charge still does not go through they should contact their bank.
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We will review all cancelled payments and decide on an appropriate course of action.
Data
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Yes.
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When you are using a data service, either cellular or Wi-Fi.
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If your customer loses service, the tip will not go through.
